Companies Privacy Policy and Return Policy.

RETURN POLICY

 

  •  EL WIRE and EL WIRE KITS –
  • All EL Wire and El Wire Kit sales are FINAL once your credit card is approved. NO RETURNS ALLOWED. The reason for this policy is each and every EL Wire and El Wire Kit is custom made, we do not stock any pre-made kits.
  • ALL CHEMICAL GLOW LIGHTING –
  • All CHEMICAL GLOW LIGHTING sales are FINAL once your credit card is approved. NO RETURNS ALLOWED.
  • ALL LED LIGHTING –

RETURN POLICY – ** DOES NOT APPLY TO CUSTOM LED ORDERS **

This return policy is for ALL LED products that have been purchased from our website excluding LED FLASHERS. *** THIS POLICY DOES NOT APPLY TO ANY CUSTOM ORDERS. *** Custom orders are when you need us to modify an LED item on our website.

If you are unhappy for ANY reason with a LED product you purchased from us please call or email us within 5 days of receipt of the item(s) or part(s) and we will assign you a Return Authorization Number (RA#). Once a RA# is assigned, you will be responsible to get the product back to our office within 7 business days from the date the RA# was assigned.

Once the product is returned it will be inspected for damage, modifications, and workability. If the product passes as new you will be credited for the cost of the item(s) or part(s) MINUS 20%. The 80% credit will be mailed back to you by check. Credit can not be used towards other items at this time because our current system does not store credits. The 80% credit does NOT include your shipping charges.

If after inspecting the returned item(s) or part(s) we find it is not in NEW working condition or has been damaged or modified the product will be returned. The return shipping charges will be your responsibility and we will charge your credit card for the shipping charges. We will first call or email you to let you know what we found wrong during our inspection and wait for you feedback before we return your item(s) or part(s).

Clarification Points

When we say “call or email us within 5 days of your receipt of the LED item(s)” this is the day UPS, USPS, FedEx, DHL or any other delivery service delivered your product to you. We have every delivery date stored for every package shipped. The 5 day rule is strictly enforced. NO RA#’s will be given after the 5 day rule.

When we say “you will be responsible to get the product back to our office within 7 business days from the date the RA# was assigned. We are saying the day we call or email you your RA# you have 7 business days to ship the package back to us and it MUST be in our office on or before the 7th business day your RA# was assigned.

Our promise to you is SIMPLE – We only sell the highest quality tested products that you can depend on at a fair price.

100% Satisfaction Guarantee – Whether you are a first-time customer, or a loyal long-time customer, we want you to order from us with confidence.

Our Privacy Policy

 

Q: Our Privacy Policy

A: Privacy Policy, Effective Date: February 12, 2015
We at M2 Lighting Solutions, LLC (“M2”), recognize that our relationships with current and prospective customers are based on integrity and trust. We work hard to maintain our customer’s privacy and are very careful to preserve the private nature of our relationship with our customers. Simultaneously, the very nature of our business requires that we collect certain information about our customers. Our policies and procedure for collecting and disclosing personal information is detailed below:

Q: What information do we collect?

A: We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

Q: How do we use your information?

A: We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Q: How do we protect visitor information?

A: We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Q: Do we use “cookies”?

A: Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Q: Do we disclose the information we collect to outside parties?

A: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Q: How can you opt-out, remove or modify information you have provided to us?

A: To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 25, 2015.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

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