Service, Support & Policies

Get answers to your questions about customer service, product support, and our policies.

 

Q: Why Should I Buy From ThatsCoolWire.com?

A: Our Promise To “YOU”

Our promise to you is SIMPLE – We only sell the highest quality tested products that you can depend on at a fair price.

100% Satisfaction Guarantee – Whether you are a first-time customer, or a loyal long-time customer, we want you to order from us with confidence.

We will meet customer expectations of:
Highest quality

Setting Cutting Edge technology standards in el wire and inverters.

Competitive pricing

Best-in-class service and support

Flexible customization capability

Superior listening skills to customer needs

Q: 90 Day Product Guarantee

A: We offer a 90 DAY GUARANTEE on all products sold.
If your product becomes defective under normal operating conditions within 90 Days of your purchase, we will either send you a replacement or repair the defective product at no cost to you.

* Signs of abuse or modifications will not be covered by our guarantee.

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