Get answers to your questions about customer service, product support, and our policies.
Q: Why Should I Buy From ThatsCoolWire.com?
A: Our Promise To “YOU”
Our promise to you is SIMPLE – We only sell the highest quality tested products that you can depend on at a fair price.
100% Satisfaction Guarantee – Whether you are a first-time customer, or a loyal long-time customer, we want you to order from us with confidence.
We will meet customer expectations of:
Setting Cutting Edge technology standards in el wire and inverters.
Best-in-class service and support
Flexible customization capability
Superior listening skills to customer needs
Q: 90 Day Product Guarantee
A: We offer a 90 DAY GUARANTEE on all products sold.
If your product becomes defective under normal operating conditions within 90 Days of your purchase, we will either send you a replacement or repair the defective product at no cost to you.
* Signs of abuse or modifications will not be covered by our guarantee.